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    ISSRE
    2006
    IEEE
    102views Software Engineering» more  ISSRE 2006»
    Queuing Models for Field Defect Resolution Process
    13 years 11 months ago
    Queuing Models for Field Defect Resolution Process
    Download  www.engr.uconn.edu
    This paper explores a novel application of queuing theory to the corrective software maintenance problem to support quantitative balancing between resources and responsiveness. In...
    Swapna S. Gokhale, Robert E. Mullen
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