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ICDM
2010
IEEE
96views Data Mining» more  ICDM 2010»
13 years 1 months ago
Domain-Driven Data Mining for IT Infrastructure Support
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...