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    2005
    Springer
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    Providing Expert Advice by Analogy for On-Line Help
    13 years 10 months ago
    Providing Expert Advice by Analogy for On-Line Help
    Download  web.media.mit.edu
    One of the principal problems of online help is the mismatch between the specialized knowledge and technical vocabulary of experts who are providing the help, and the relative naÃ...
    Henry Lieberman, Ashwani Kumar
    claim paper
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