WSC
2007
13 years 6 months ago
2007
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
DSOM
2006
Springer
13 years 8 months ago
2006
Springer
Abstract. With many organizations now employing multiple data centres around the world to share global traffic load, it is important to understand the effects of geographical distr...
WECWIS
2006
IEEE
13 years 10 months ago
2006
IEEE
Success in today’s marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service su...
DSOM
2007
Springer
13 years 10 months ago
2007
Springer
Abstract. Service Level Agreements (SLA) are needed to allow business interactions to rely on Internet services. Service Level Objectives (SLO) specify the committed performance le...
ICAC
2007
IEEE
13 years 11 months ago
2007
IEEE
In today’s complex and highly dynamic computing environments, systems/services have to be constantly adjusted to meet Service Level Agreements (SLAs) and to improve resource uti...
BDIM
2007
IEEE
13 years 11 months ago
2007
IEEE
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
NOMS
2008
IEEE
13 years 11 months ago
2008
IEEE
Abstract—Web service compositions (WSC), as part of a serviceoriented architecture (SOA), have to be managed to ensure compliance with guaranteed service levels. In this context,...
IEEESCC
2008
IEEE
13 years 11 months ago
2008
IEEE
In service oriented computing different techniques for monitoring Service Level Agreements (SLAs) are available. Many of these monitoring approaches focus on bilateral agreements ...
ICAC
2008
IEEE
13 years 11 months ago
2008
IEEE
Recent advances in hardware and software virtualization offer unprecedented management capabilities for the mapping of virtual resources to physical resources. It is highly desira...