ACMICEC
2005
ACM
13 years 10 months ago
2005
ACM
Consumer satisfaction with Internet shopping has been conceptualized in a variety of ways. Studies in this area remain broad and appear relatively fragmented. In view of this, the...
COMPSAC
2006
IEEE
13 years 10 months ago
2006
IEEE
QoS has been one of the major challenges in Web Services area. Though negotiated in the contract, service quality usually can not be guaranteed by providers. Therefore, the servic...
AINA
2006
IEEE
13 years 10 months ago
2006
IEEE
In spite of significant work on real-time content distribution, providing consistent service quality across the Internet remains a challenge. Multicast applications further exace...
APNOMS
2007
Springer
13 years 10 months ago
2007
Springer
Abstract. The use of Internet as an ubiquitous communication platform puts a strong demand on service providers regarding the assurance of multiple service levels consistently. Des...
HICSS
2007
IEEE
13 years 11 months ago
2007
IEEE
Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
EGOV
2009
Springer
13 years 11 months ago
2009
Springer
A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must fir...