CACM
2006
13 years 5 months ago
2006
: Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems, which we define as value...
HICSS
2008
IEEE
13 years 11 months ago
2008
IEEE
What does differentiate service systems from traditional subjects of systems engineering such as manufacturing, and software? We address this issue by defining customer-intensive ...