I3E
2001
13 years 6 months ago
2001
: Addressing new public challenges such as the one-stop government and improved service quality, we introduce serviceflow management as a generic concept to coordinate cross-organi...
HICSS
2002
IEEE
13 years 9 months ago
2002
IEEE
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...