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    2006
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    Quality evaluation in information systems outsourcing
    13 years 6 months ago
    Quality evaluation in information systems outsourcing
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    : The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
    Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
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