SIGDOC
2009
ACM
13 years 9 months ago
2009
ACM
Technology allows users to interact with a wide variety of information and services. However, more and more users need to integrate complementary content to previously accessed in...
SIGDOC
2009
ACM
13 years 9 months ago
2009
ACM
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
Texts are the media content primarily available on Web sites and applications. However, this heavy use of texts creates an accessibility barrier to those who cannot read fluently...
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
One of the major issues for user assistance systems consists of “providing help at an appropriate level”. In this paper we analyze the problem of modeling task experience — ...
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
This poster presents ongoing research on how discursive and editing behaviors are regulated on Wikipedia by means of documented rules and practices. Our analysis focuses on three ...
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
In this paper we analyze the problem of “situating explanations” in user assistance systems. We introduce semantic transparency as a user interface property that enables givin...