Sciweavers

SIGUCCS
2000
ACM
13 years 8 months ago
Three Years in the Solution Center
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
Frank Poduska
SIGUCCS
2000
ACM
13 years 8 months ago
New Economy, New Partnership: New DocShare
DocShare, born at SIGUCCS User Services ’95, has gone one step further in its evolution to take advantage of the new digital economy and partnership opportunity. DocShare is a c...
Keiko Pitter, Gil Gonzales, Marian Smith
SIGUCCS
2000
ACM
13 years 8 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
SIGUCCS
2000
ACM
13 years 8 months ago
Innovative Engineering Learning Center: Design Concepts and Outcomes
A new learning center has been designed and implemented based on extensive benchmarking and innovative design concepts. The design focused on computer-facilitated active learning ...
John N. Murphy, Alan J. Russell, Anthony B. Jones
SIGUCCS
2000
ACM
13 years 8 months ago
Where the Students Are...Computing Services at the Customer Source
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...
Glenda E. Moum
SIGUCCS
2000
ACM
13 years 8 months ago
Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown University
In this paper, we describe the process we went through to redesign our training program in order to make it more targeted to the individual user, more responsive to a constantly c...
Eileen Palenchar, Stephanie Birdsall
SIGUCCS
2000
ACM
13 years 8 months ago
Automating Residence Hall Internet Signups
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
John R. Miller, Tom Peterson
SIGUCCS
2000
ACM
13 years 8 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie