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    BDIM
    2007
    IEEE
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    Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS
    13 years 11 months ago
    Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS
    Download  wwwhegering.informatik.tu-muenchen.de
    —In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
    Thomas Schaaf
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