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    SIGUCCS
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    ACM
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    Knowledge Management: A Cookbook for Beginners
    13 years 8 months ago
    Knowledge Management: A Cookbook for Beginners
    Download  telecom.oit.umass.edu
    Knowledge Management is a necessary and integral part of an effective and successful support organization, yet it is also a buzzword that is perhaps over-hyped and over-used. How ...
    Geoffrey Marsh
    claim paper
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