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    DSOM
    2008
    Springer
    147views Computer Networks» more  DSOM 2008»
    SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
    13 years 6 months ago
    SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
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    Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
    Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
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