Sciweavers

CSCW
2000
ACM
13 years 8 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
ICALT
2009
IEEE
13 years 11 months ago
iCoper Best Practice Uses Cases and Standards for Learning Delivery
This conceptual paper outlines best practice use cases and standards for learning delivery that are the result of a European-wide best practice case study survey within the EU-fun...
Daniel Mueller, Volker Zimmermann