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    SIGUCCS
    2000
    ACM
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    Information Provision vs. Direct Services in User Support
    13 years 8 months ago
    Information Provision vs. Direct Services in User Support
    Download  www.udel.edu
    Like others in the field, technology service providers in the Indiana University (IU) School of Education face many demands despite limited resources. In Education Technology Serv...
    Carol Rhodes, William Goveia, Brian Sierkowski
    claim paper
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