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    HICSS
    2006
    IEEE
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    Open Source Technical Support: A Look at Peer Help-Giving
    13 years 11 months ago
    Open Source Technical Support: A Look at Peer Help-Giving
    Download  csdl2.computer.org
    We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
    Vandana Singh, Michael B. Twidale, Dinesh Rathi
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