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    KDD
    2008
    ACM
    142views Data Mining» more  KDD 2008»
    Efficient ticket routing by resolution sequence mining
    14 years 4 months ago
    Efficient ticket routing by resolution sequence mining
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    IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
    Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
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