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    SIGDOC
    2003
    ACM
    83views Document Analysis» more  SIGDOC 2003»
    Liability for defective documentation
    13 years 10 months ago
    Liability for defective documentation
    Download  www.kaner.com
    Several companies are careless about the accuracy of their user manuals and online help, leading readers to believe that a product has characteristics that it lacks. Under America...
    Cem Kaner
    claim paper
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