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    BCSHCI
    2007
    130views Human Computer Interaction» more  BCSHCI 2007»
    Is an apology enough?: how to resolve trust breakdowns in episodic online interactions
    13 years 6 months ago
    Is an apology enough?: how to resolve trust breakdowns in episodic online interactions
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    This paper addresses what kind of system allows the victim of a trust breakdown to fairly assess an unintentional offender who is also a benevolent member. Two systems were compar...
    Asimina Vasalou, Astrid Hopfensitz, Jeremy Pitt
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