Sciweavers

BTW
2009
Springer
173views Database» more  BTW 2009»
13 years 7 months ago
Enhancing Business Intelligence with Unstructured Data
: Quality early warning and proactive customer churn detection are two examples of applications that can benefit from insights gained from unstructured text data. The term “Unstr...
A. Lang, M. Ortiz, St. Abraham
KDD
2008
ACM
153views Data Mining» more  KDD 2008»
14 years 4 months ago
Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry
Text classification has matured as a research discipline over the last decade. Independently, business intelligence over structured databases has long been a source of insights fo...
Shantanu Godbole, Shourya Roy