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    HICSS
    2008
    IEEE
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    Online Services, Customer Characteristics and Usability Requirements
    13 years 11 months ago
    Online Services, Customer Characteristics and Usability Requirements
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    Designing web sites that are responsive to customer needs is a critical prerequisite for the success of online services. Recently, a usability evaluation procedure, based on the M...
    Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Wei...
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