SIGUCCS
1999
ACM
13 years 8 months ago
1999
ACM
One result of the action of Moore’s Law, the doubling of IT (Information Technology) power every 18 months, is a widening gap in the understanding of this technology between tho...
UM
2001
Springer
13 years 9 months ago
2001
Springer
This paper explores how user modelling can work as an aid for human assistants in a user support system for web sites. Information about the user can facilitate for the assistant t...
AH
2008
Springer
13 years 10 months ago
2008
Springer
Two groups of 8 participants experimented two enhancements of standard online help for the general public during one hour: adaptive proactive (AP) assistance and multimodal user su...