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    HICSS
    2007
    IEEE
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    Multiple Measures of Website Effectiveness and their Association with Service Quality in Health and Human Service Agencies
    13 years 11 months ago
    Multiple Measures of Website Effectiveness and their Association with Service Quality in Health and Human Service Agencies
    Download  www.hicss.hawaii.edu
    Although many different measures of website effectiveness have been developed, few studies have rigorously compared and contrasted the measures. Based on the organizational effect...
    Eric W. Welch, Sanjay K. Pandey
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