Abstract. Reference process models capture common practices in a given domain and variations thereof. Such models are intended to be configured in a specific setting, leading to in...
Marcello La Rosa, Florian Gottschalk, Marlon Dumas...
: Business processes continue to play an important role in today’s service-oriented enterprise computing systems. Mining, discovering, and integrating process-oriented services h...
Joonsoo Bae, Ling Liu, James Caverlee, Liang-Jie Z...
: Software development is a complex process where many organizational units, persons, systems and artifacts are involved. In companies that exceed a certain size the business proce...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
Business process management and systems have been proven mature and highly beneficial in many domains. Recent surveys by leading market analysts say that the next challenge for BPM...