Information sharing can be effective with structured data. The Semantic Web is mainly aimed at structuring information by creating widely accepted ontologies. However, users have ...
In this paper we report an ethnographic study of workarounds--informal temporary practices for handling exceptions to normal workflow--in a hospital environment. Workarounds are a...
Marina Kobayashi, Susan R. Fussell, Yan Xiao, F. J...
CARD (Collaborative Analysis of Requirements and Design) is an influential technique for participatory design and participatory analysis that is in use on three continents. This p...
Designers of mobile, social systems must carefully think about how to help their users manage spatial, semantic, and social modes of navigation. Here, we describe our deployment o...
Dan Cosley, Jonathan Baxter, Soyoung Lee, Brian Al...
A 1968 study of the software process led, inter alia, to the observation that the software process constitutes a feedback system. Attempts at its management and improvement must t...