This paper presents the findings of an ongoing research study into offshore information technology and systems outsourcing. Fieldwork was conducted in India and the United Kingdom...
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
Our goal was to develop an instrument designed to select workers who would be successful telecommuters and identify organizations in which telecommuting would be successful. The i...
Joanie B. Connell, Richard C. Sorenson, Karen L. R...
The growing percentage of elderly population imposes an urgent need to develop new approaches to care provision. Integration of a number of technologies such as multi-agent systems...
The digital television development is one of the most important events in the history of television broadcasting. This paper highlights the user interface issue in digital televis...