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EMISA
2005
Springer
15 years 5 months ago
Unbundling and Deploying CRM Applications as e-Services
: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...
Pedro R. Falcone Sampaio, Yong He
IQ
2007
15 years 1 months ago
An Alert Management Approach To Data Quality: Lessons Learned From The Visa Data Authority Program
: We introduce an end-to-end framework for data quality that integrates business strategy, data quality models, and supporting investigative and governance processes. We also descr...
Joseph Bugajski, Robert L. Grossman
DOLAP
1999
ACM
15 years 4 months ago
Design and Selection of Materialized Views in a Data Warehousing Environment: A Case Study
In this paper, we describe the design of a data warehousing system for an engineering company ‘R’. This system aims to assist users in retrieving data for business analysis in...
Goretti K. Y. Chan, Qing Li, Ling Feng
ECIS
2000
15 years 1 months ago
Perspectives on Knowledge Management Systems - Theoretical Framework and Design of an Empirical Study
Abstract- This paper deals with "Knowledge Management Systems" (KMS) which are seen as a new kind of information systems supporting organizational information processing....
Ronald Maier, Franz Lehner
KDD
2009
ACM
260views Data Mining» more  KDD 2009»
16 years 7 days ago
Enabling analysts in managed services for CRM analytics
Data analytics tools and frameworks abound, yet rapid deployment of analytics solutions that deliver actionable insights from business data remains a challenge. The primary reason...
Indrajit Bhattacharya, Shantanu Godbole, Ajay Gupt...