We describe a visualization application intended for operational use in formulating business strategy in the customer service arena. The visualization capability provided in this ...
One promising approach to more effective software development is the concept of product platform originated from mechanical engineering, aiming at architectural product families i...
Purpose – Customer relationship management (CRM) is an information system that tracks customers’ interactions with the firm and allows employees to instantly pull up informat...
ThuyUyen H. Nguyen, Joseph S. Sherif, Michael Newb...
One important tool for developing complex interactive applications is "Wizard of Oz" (WOz) simulation. WOz simulation allows design concepts, content and partially compl...
Steven Dow, Jaemin Lee, Christopher Oezbek, Blair ...
Design anomalies, introduced during software evolution, are frequent causes of low maintainability and low flexibility to future changes. Because of the required knowledge, an im...