Enterprise Grid enables sharing and aggregation of a set of computing or storage resources connected by enterprise network, but the availability of the resources in this environme...
An Enterprise Semantic Integration System (ESIS) provides cross-domain and cross-department insights by normalizing and merging structured, semistructured, and unstructured data s...
Abstract. Wikis are currently used in providing knowledge management systems for individual enterprises. The initial explanations of word entries (entities) in such a system can be...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Diagnosing faults in an operational computer network is a frustrating, time-consuming exercise. Despite advances, automatic diagnostic tools are far from perfect: they occasionall...