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SIGUCCS
2000
ACM
15 years 4 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
15 years 4 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
AGENTS
1999
Springer
15 years 4 months ago
A Personal News Agent That Talks, Learns and Explains
Most work on intelligent information agents has thus far focused on systems that are accessible through the World Wide Web. As demanding schedules prohibit people from continuous ...
Daniel Billsus, Michael J. Pazzani
HIPC
1999
Springer
15 years 4 months ago
Process Migration Effects on Memory Performance of Multiprocessor
Abstract. In this work we put into evidence how the memory performance of a WebServer machine may depend on the sharing induced by process migration. We considered a shared-bus sha...
Pierfrancesco Foglia, Roberto Giorgi, Cosimo Anton...
ICPP
1998
IEEE
15 years 4 months ago
Routing Algorithms for Anycast Messages
Use of anycast service can considerably simplify many communication applications. Two approaches can be used for routing anycast packets. Single-path routing always uses the same ...
Dong Xuan, Weijia Jia, Wei Zhao
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