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ICSM   1995 IEEE International Conference on Software Maintenance
Wall of Fame | Most Viewed ICSM-1995 Paper
ICSM
1995
IEEE
10 years 7 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
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