Business Alignment: Using Process Mining as a Tool for Delta Analysis

Fueled by the omnipresence of event logs in transactional information systems (cf. WFM, ERP, CRM, SCM, and B2B systems), process mining has become a vivid research area. Until recently, the information in these event logs was rarely used to analyze the underlying processes. Process mining aims at improving this by providing techniques and tools for discovering process, control, data, organizational, and social structures from event logs, i.e., the basic idea of process mining is to diagnose business processes by mining event logs for knowledge. In this position paper we focus on the potential use of process mining for measuring business alignment, i.e., comparing the real behavior of an information system or its users with the intended or expected behavior. Such a Delta analysis may assist in creating and maintaining the fit between business processes and supporting information systems.

• Type: Conference
• Year: 2004
• Where: CAISE
• Authors: Wil M. P. van der Aalst
• Keywords: CAISE 2004, Event Logs, Information Systems, Process Mining