The Elements of Computer Credibility

Given the importance of credibility in computing products, the research on computer credibility is relatively small. To enhance knowledge about computers and credibility, we define key terms relating to computer credibility, synthesize the literature in this domain, and propose three new conceptual frameworks for better understanding the elements of computer credibility. To promote further research, we then offer two perspectives on what computer users evaluate when assessing credibility. We conclude by presenting a stt of credibility-related terms that can serve in future research and evaluation endeavors. Keywords credibility, trustworthiness, expertise, persuasion, captology, trust, influence, information quality, psychology of HCI

• Type: Conference
• Year: 1999
• Where: CHI
• Authors: B. J. Fogg, Hsiang Tseng
• Keywords: CHI 1999, Computer Credibility, Human Computer Interaction, Key Terms, Keywords Credibility