Coping with Exceptions in Agent-Based Workflow Enactments

A workflow involves the coordinated execution of multiple operations and can be used to capture business processes. Typical workflow management systems are centralised and rigid; they cannot cope with the unexpected flexibly. Multi-agent systems offer the possibility of enacting workflows in a distributed manner, by agents which are intelligent and autonomous. This should bring flexibility and robustness to the process. When unexpected exceptions occur during the enactment of a workflow we would like agents to be able to cope with them intelligently. Agents should be able to autonomously find some alternative sequence of steps which can achieve the tasks of the original workflow as well as possible. This requires that agents have some understanding of the operations of the workflow and possible alternatives. To facilitate this we propose to represent knowledge about agents' capabilities and relationships in an ontology, and to endow agents with the ability to reason about this sem...

• Type: Conference
• Year: 2008
• Where: ESAW
• Authors: Joey Sik Chun Lam, Frank Guerin, Wamberto Weber Vasconcelos, Timothy J. Norman
• Keywords: ESAW 2008, Intelligent Agents, Original Workflow, Typical Workflow Management, Workflow