Human-Centered Systems for Business Services

The focus of this paper reports a collaborative effort with the State of New Jersey in designing and building a human-centered e-government portal to support small and medium sized enterprises that fosters the establishment of new business and facilitates effective long-term interactive relationships with them. Registering a new business in the State requires the collaboration and coordination of various state agencies as they execute their relevant tasks. Although the core basic tasks of business registration remain the same, many tasks may diverge from this basic set, depending on the user's personal and business profiles (e.g. business types and varieties and its location may require different set of permits and licenses). To guide entrepreneurs through the process of establishing their business, we employ a workflow system that is capable of (1) generating a customized workflow, based on user parameters, requirements and constraints; (2) automatically executing the different ...

• Type: Conference
• Year: 2004
• Where: DGO
• Authors: Nabil R. Adam, Vijayalakshmi Atluri, Soon Ae Chun
• Keywords: Business, Core Basic Tasks, DGO 2004, DGO 2007, Human-centered E-government Portal