Mastering the mystery through 'SAIQ' metrics of user experience in telecollaboration business systems

In the preparation of technology transition, the contextual and alternative definitions of the usability heuristics of multifaceted role of the best practice methodology of Telecollaboration (TC) business systems that revolve around information and knowledge tangibles give rise to a new measure of System Architecture Independent Quality (SAIQ) metrics. This empirical study considers attributes of usability theory as an engineering problem, and thereby provides a starting point to reformulate the concept of TC from the user perception to embrace the Information and Communications Technology (ICT) initiatives taken in this evolving field. The scope of this paper is to enable the participants of the TC to cope with the successful strategies behind the implication and implementation of the proposed SAIQ metrics through the conceptual model of CeNTIE's (Centre for Networking Technologies for the Information Economy) TC technology transition. This includes detailed observation and anal...

• Type: Conference
• Year: 2004
• Where: IADIS
• Authors: Venkatesh Mahadevan, Zenon Chaczko, Robin Braun
• Keywords: IADIS 2004, IADIS 2008, TC Technology Transition, TC Usability Heuristics, Usability Heuristics