A middleware platform supporting electronic service markets

The Internet today can be seen as a global market for electronic services. Each provider can offer its services, and customers can choose between several providers offering similar services. A competition between providers arises, in which services have to be offered for a reasonable price, but also have to be deployed in an efficient way, i.e. a service quality determined by performance and availability characteristics must be guaranteed to satisfy the customers. Satisfying the service quality is a critical factor in success of a provider, but not well supported by current infrastructure: the quality of an offered service is determined by application, system, and network characteristics all at once. This paper discusses a management platform supporting the lifecycle of an electronic service from three different views: customer, provider, and infrastructure. A service trader is used as a central component, supporting a customer in choosing a suitable service while considering the glob...

• Type: Conference
• Year: 2004
• Where: IADIS
• Authors: Dirk Thissen
• Keywords: Availability Characteristics, Electronic Service, IADIS 2004, IADIS 2008, Service Quality