E-Banking and the Older User: Toward an Inclusive Accessible Policy

Recent developments in information and communication technology have set in motion a revolution within the Banking sector which has resulted in a new channel for banking services and products delivered via e-Banking. The potential exists for an increasing population of older Web users to become a major factor in the success and profitability of eBanking websites. Due to the natural ageing process, this group are subject to a decline in their visual, motor and cognitive abilities. These age-related impairments form the major barriers that adversely affect Web accessibility for the older community. As a result, the effect has been to exclude the older Web users from fully benefiting from the eBanking revolution. This paper investigates the extent to which e-Banking websites, in Scotland, comply with a subset of WAI guidelines which are considered to be relevant to the accessibility issues for older Web users who have a visual, motor and/or cognitive disability. An exploratory review, us...

• Type: Conference
• Year: 2003
• Where: IADIS
• Authors: David Eddie
• Keywords: EBanking Revolution, IADIS 2003, IADIS 2008, Older Web Users, Web Accessibility