Change Management and Collaborative Technologies: An Industry Survey

Organisations have encouraged the use of group working over the past 10 years. However this has led to social and cultural upheaval in some organisations. In addition new technologies such as groupware have been introduced into organisations already trying to cope with these new ways of working. Furthermore, many organisations soon discover that attempts to solve a problem with a technology -based solution alone, is rarely successful. The real problem often lies in the culture of the organisation and the way people work, rather than in the technology itself. As such an organisation’s culture may be a major barrier too organisational change caused by groupware. This paper will argue that organisational structure and culture are critical to effective implementation of such technology. To this end the author has conducted a survey of 20 Human Resource personnel from various organisations in Scotland. KEYWORDS Collaborative technologies, Groupware, change

• Type: Conference
• Year: 2003
• Where: IADIS
• Authors: Alan Hogarth
• Keywords: IADIS 2003, IADIS 2008, Organisations, Past 10 Years, Technology -based Solution