Measuring the influence of social abilities on acceptance of an interface robot and a screen agent by elderly users

Personal robots and screen agents can be equipped with social abilities to facilitate interaction. This paper describes our research on the influence of these abilities on elderly user's acceptance of such a system. Experiments were set up in eldercare institutions where a robotic and screen agent with simulated conversational capabilities were used in a Wizard of Oz experiment. Both agents were used with two conditions: a more socially communicative (the agent made use of a larger set of social abilities in interaction) and a less socially communicative interface. Results show that participants who were confronted with the more socially communicative version of the robotic agent felt more comfortable and were more expressive in communicating with it. This suggests that the more socially communicative condition would be more likely to be accepted as a conversational partner. This effect was less strong however, with the screen agent, suggesting that embodiment plays a role in thi...

• Type: Conference
• Year: 2009
• Where: BCSHCI
• Authors: Marcel Heerink, Ben J. A. Kröse, Bob J. Wielinga, Vanessa Evers
• Keywords: BCSHCI 2007, BCSHCI 2009, Screen Agents, Social Abilities, Technology Acceptance