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    Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking

    13 years 4 months ago
    Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking
    Download  web.mit.edu
    Mei Xue, Lorin M. Hitt, Patrick T. Harker
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    Added 27 Dec 2010
    Updated 27 Dec 2010
    Type Journal
    Year 2007
    Where MSOM
    Authors Mei Xue, Lorin M. Hitt, Patrick T. Harker
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