Correlations among prototypical usability metrics: evidence for the construct of usability

Correlations between prototypical usability metrics from 90 distinct usability tests were strong when measured at the task-level (r between .44 and .60). Using test-level satisfaction ratings instead of task-level ratings attenuated the correlations (r between .16 and .24). The method of aggregating data from a usability test had a significant effect on the magnitude of the resulting correlations. The results of principal components and factor analyses on the prototypical usability metrics provided evidence for an underlying construct of general usability with objective and subjective factors. Author Keywords usability measurement, usability metrics, principal components analysis, correlation, PCA, factor analysis, FA ACM Classification Keywords H5.2. Information interfaces and presentation: User Interfaces ? Evaluation/Methodology; Benchmarking

• Type: Conference
• Year: 2009
• Where: CHI
• Authors: Jeff Sauro, James R. Lewis
• Keywords: CHI 2009, Distinct Usability Tests, Human Computer Interaction, Keywords Usability Measurement, Prototypical Usability Metrics