Applying patterns of cooperative interaction to work (re)design: e-government and planning

This paper presents patterns of cooperative interaction derived from ethnographic studies of cooperative work as devices for generalisation, re-use and design. These patterns consist of examples of similar social and interactional phenomena found in different studies that serve as resources for defining and envisaging design concepts, and potential work process and technical solutions. We outline new pattern examples and demonstrate their use in application to a complex setting, e-government in local government planning. Keywords Patterns of cooperative interaction, e-government, ethnography, design

• Type: Conference
• Year: 2002
• Where: CHI
• Authors: David Martin, Mark Rouncefield, Ian Sommerville
• Keywords: CHI 2002, Cooperative Interaction, Cooperative Work, Human Computer Interaction, Paper Presents Patterns