In the lab and out in the wild: remote web usability testing for mobile devices

In this paper we discuss a pilot usability study using wireless Internet-enabled personal digital assistants (PDAs). We compared usability data gathered in traditional lab studies with a proxy-based clickstream logging and analysis tool. We found that this remote testing technique can more easily gather many of the contentrelated usability issues, but device-related issues are more difficult to capture. Keywords Remote Usability Testing, Clickstreams, Log File Visualization, Usability Evaluation, Mobile Internet.

• Type: Conference
• Year: 2002
• Where: CHI
• Authors: Sarah Waterson, James A. Landay, Tara Matthews
• Keywords: CHI 2002, Contentrelated Usability Issues, Human Computer Interaction, Keywords Remote Usability, Pilot Usability Study