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SOUPS
2009
ACM

A "nutrition label" for privacy

13 years 10 months ago
A "nutrition label" for privacy
We used an iterative design process to develop a privacy label that presents to consumers the ways organizations collect, use, and share personal information. Many surveys have shown that consumers are concerned about online privacy, yet current mechanisms to present website privacy policies have not been successful. This research addresses the present gap in the communication and understanding of privacy policies, by creating an information design that improves the visual presentation and comprehensibility of privacy policies. Drawing from nutrition, warning, and energy labeling, as well as from the effort towards creating a standardized banking privacy notification, we present our process for constructing and refining a label tuned to privacy. This paper describes our design methodology; findings from two focus groups; and accuracy, timing, and likeability results from a laboratory study with 24 participants. Our study results demonstrate that compared to existing natural language p...
Patrick Gage Kelley, Joanna Bresee, Lorrie Faith C
Added 28 May 2010
Updated 28 May 2010
Type Conference
Year 2009
Where SOUPS
Authors Patrick Gage Kelley, Joanna Bresee, Lorrie Faith Cranor, Robert W. Reeder
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