Modeling bug report quality

13 years 10 months ago

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Software developers spend a signiﬁcant portion of their resources handling user-submitted bug reports. For software that is widely deployed, the number of bug reports typically outstrips the resources available to triage them. As a result, some reports may be dealt with too slowly or not at all. We present a descriptive model of bug report quality based on a statistical analysis of surface features of over 27,000 publicly available bug reports for the Mozilla Firefox project. The model predicts whether a bug report is triaged within a given amount of time. Our analysis of this model has implications for bug reporting systems and suggests features that should be emphasized when composing bug reports. We evaluate our model empirically based on its hypothetical performance as an automatic ﬁlter of incoming bug reports. Our results show that our model performs signiﬁcantly better than chance in terms of precision and recall. In addition, we show that our model can reduce the overall...

Pieter Hooimeijer, Westley Weimer

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