Sciweavers

Share
CHI
2008
ACM

The cost of interrupted work: more speed and stress

10 years 10 months ago
The cost of interrupted work: more speed and stress
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality. Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort. Individual differences exist in the management of interruptions: personality measures of openness to experience and need for personal structure predict disruption costs of interruptions. We discuss implications for how system design can support interrupted work. Author Keywords Multi-tasking, interruptions, experiment, context ACM Classification Keywords H5. Information interfaces and presentation: H.5.2 User Interfaces: Theory and Methods
Gloria Mark, Daniela Gudith, Ulrich Klocke
Added 30 Nov 2009
Updated 30 Nov 2009
Type Conference
Year 2008
Where CHI
Authors Gloria Mark, Daniela Gudith, Ulrich Klocke
Comments (0)
books