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2011
ACM

Creating a context of trust with ICTs: restoring a sense of normalcy in the environment

8 years 6 months ago
Creating a context of trust with ICTs: restoring a sense of normalcy in the environment
This paper reports on an ethnographic study of the technology-enabled behavior that took place amongst a citizen population living in a conflict zone. We interviewed 65 Iraqi citizens who experienced the current Gulf War beginning in March 2003. In the context of a disrupted environment, trust in people and institutions can erode. We find that trust is contextual–-as aspects of the physical world change, conceptions of trust can also change. We show how people were able to create a context of trust in the environment by using ICTs to manage their public identity, to conduct background checks, and to develop collaborative practices that relied on those with whom interpersonal trust previously existed. These new practices, in turn, enabled people to maintain work collaborations, to determine whether or not to continue interacting with others in public, to be able to travel safely, and to find trustworthy jobs. In developing these new practices we argue that technology enabled people t...
Bryan Semaan, Gloria Mark
Added 13 May 2011
Updated 13 May 2011
Type Journal
Year 2011
Where CSCW
Authors Bryan Semaan, Gloria Mark
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