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EGOV
2010
Springer

Designing Quality Business Processes for E-Government Digital Services

11 years 10 months ago
Designing Quality Business Processes for E-Government Digital Services
Abstract. Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypothesis this situation can be justified since defined service delivery processes do not sufficiently take into account social aspects and mainly focus just on technical aspects. Domain knowledge, related to how delivering high quality e-Government Digital Services, remains in most of the case in the mind of e-government stakeholders. To address these issues we have developed a quality framework to assess delivery process strategies of services. Moreover we have introduced a user-friendly approach permitting to assess, using formal verification techniques, a delivery process with respect to the defined quality framework. The approach has been also implemented in a plug-in for the Eclipse platform and it has been applied to real case scenarios from the Public Administration domain. In this paper we report and di...
Flavio Corradini, Damiano Falcioni, Andrea Polini,
Added 09 Nov 2010
Updated 09 Nov 2010
Type Conference
Year 2010
Where EGOV
Authors Flavio Corradini, Damiano Falcioni, Andrea Polini, Alberto Polzonetti, Barbara Re
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