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2008
Springer

Dimensions of Business Processes Quality (QoBP)

10 years 6 months ago
Dimensions of Business Processes Quality (QoBP)
Conceptual modeling is an important tool for understanding and revealing weaknesses of business processes. Yet, the current practice in reengineering projects often considers simply the as-is process model as a brain-storming tool. This approach heavily relies on the intuition of the participants and misses a clear description of the quality requirements. Against this background, we identify four generic quality categories of business process quality, and populate them with quality requirements from related research. We refer to the resulting framework as the Quality of Business Process (QoBP) framework. Furthermore, we present the findings from applying the QoBP framework in a case study with a major Australian bank, showing that it helps to systematically fill the white space between as-is and to-be process modeling.
Mitra Heravizadeh, Jan Mendling, Michael Rosemann
Added 12 Oct 2010
Updated 12 Oct 2010
Type Conference
Year 2008
Where BPM
Authors Mitra Heravizadeh, Jan Mendling, Michael Rosemann
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